AI Chatbot for Your Website
An AI chatbot for your website is meant to answer today the same questions that otherwise arrive by phone or email, and to do so around the clock. The chat agent from Neuklick answers these questions directly from your own documents, cites the source with every answer, and hands off to a person whenever it isn't sure. Unlike a generic chatbot with canned replies, it actually knows your prices, services and workflows. That turns the chat window into a customer service channel that works reliably at night and on weekends too.
Who this is for
- Visitors leave your website because they can't find the answer to a simple question and don't want to call just for that.
- Your team answers the same questions about prices, services and availability on the phone that could really be answered on the website.
- You already have a chatbot, but it only delivers canned answers and no real information from your business.
- Inquiries come in during evenings or weekends, when nobody on the team is reachable.
- Prospects compare several providers and choose whichever gives a concrete answer first, even outside business hours.
- New staff at reception or in sales need months before they can answer every standard question about services and prices from memory, the agent can do that from day one.
What you receive
An agent that knows your documents
The chat agent answers questions based on your actual prices, services and workflows, not generic stock phrases. Service descriptions, price lists, FAQ pages or internal documents are stored as its knowledge source. When information in the source changes, the agent's answer changes with it automatically.
A source cited with every answer
Every answer traceably points to the document it came from, so you and your visitors can trust it. That creates transparency toward customers and makes it easy for you to check whether an answer is still current. For more complex questions, the agent can also combine several sources and make that visible.
Escalation when unsure
If the agent isn't sure, it says so openly and offers a way to reach a person, instead of guessing. You decide where escalations go, for example a general email address, a contact form or a specific person on your team. That way, responsibility for sensitive or unclear questions always stays with a human.
Integrated into your existing website
The agent is embedded as a chat window on your existing website, styled to match your brand, without rebuilding the site. Colors, typography and tone of voice are adapted to your presence. The integration works with common website builders and custom-built sites alike.
Insight into the most common questions
You see which questions come up most often, a direct signal for where information is still missing on your website. This insight also helps expand the knowledge base in a targeted way, instead of guessing what visitors want to know. On request, you receive this as a regular report.
Handoff to a form or booking
When the agent recognizes that a visitor wants a concrete quote or appointment, it hands off specifically to your contact form or to the appointments agent, instead of letting the conversation end without a next step. That way, inquiries that show genuine buying intent don't get lost in the chat log. We agree together during the build which handoff makes sense.
How the engagement runs
Source selection
We define with you which documents the agent may draw on for answers, such as service descriptions, price lists or FAQs. We also clarify which information should deliberately stay off the public record.
Build
The agent is trained on these documents and given clear boundaries for when to escalate. We test typical customer questions before the agent ever meets a real visitor.
Integration
The chat window is styled to match your website and integrated technically. This usually happens without touching your existing content management system.
Go-live
The agent goes live within 1–2 weeks and answers visitor questions in real operation. In the period after, we review the questions asked together and refine the knowledge base.
Pricing
The build is fixed as a one-time price after a short discovery conversation, depending on the scope of documents and the integration required. Ongoing operation, meaning updates to the knowledge sources and continued fine-tuning, is optional and billed separately.
We agree on concrete prices in the free initial consultation. All amounts excl. VAT.
Regulation: DSGVO, EU AI Act, Umsetzungsfristen, EDPB
What this costs to keep running is covered under operation & ongoing care, and where your data physically sits under hosting in Austria & the EU.
See all servicesFrequently asked questions about the chat agent
No, it answers exclusively based on the documents provided. If it can't find a matching answer there, it says so openly instead of inventing something that sounds plausible. This is deliberate, because a wrong answer on the website causes more damage than an honest handoff to a person.
Yes, the agent can hand off to a booking flow or a contact form. Whether it books appointments directly or only prepares them depends on the scope we agree on in the initial consultation, which often comes down to whether you already run an appointments agent.
Whenever prices, services or workflows change. You can handle that yourself by swapping the stored documents, or hand it to us as part of ongoing support.
No, colors, typography and tone are matched to your brand. Most visitors barely notice a difference from a built-in contact form, other than getting an answer instantly instead of the next business day.
The data stays on European servers, GDPR-compliant. We agree together on how long histories are kept, who has access to them, and whether chat histories may be reviewed to improve the knowledge base.
The price mainly depends on how extensive your documents are and how deeply the chat needs to be integrated into your website. The build is fixed as a one-time price after a short discovery conversation, and ongoing operation is optional. We discuss a concrete figure in the free initial consultation, and the build is often up to 50% eligible for funding via KMU.DIGITAL.
Yes, provided the underlying documents contain the relevant information or are available in translation. The agent detects the language of the question and answers in the same language, which matters especially for businesses with international customers or in tourism.
No, it takes over the questions that can be answered clearly from your documents, and forwards everything else to your team. It is meant to reduce workload, not to replace personal contact for complex or sensitive matters.
A classic chatbot follows fixed scripts and decision trees and hits a wall outside of them. Neuklick's chat agent understands freely phrased questions, finds the right answer in your documents on its own, and recognizes on its own when to escalate to a person, that is the difference between a chatbot and a real AI agent.
