Phone & Voice Agent
A missed call is often a missed job. The AI phone agent answers incoming calls, clarifies what the caller needs in natural language, captures the key details and hands off, to an appointment, an email, or directly to a person on your team. As a voice agent for your Austrian business, it doesn't replace a conversation a person should have; it takes over the calls that go unanswered today. It runs GDPR-compliant on European servers and is usually ready within 1 to 2 weeks.
Who this is for
- Calls go unanswered because nobody can pick up while the team is with a customer or on site.
- The same questions come up on the phone again and again: opening hours, prices, availability, things that are already clearly documented.
- Prospects call to book an appointment, but scheduling depends on one person who is rarely free.
- You need availability outside business hours, without building your own call center for it.
- Reception is staffed by one person, and when she's on vacation or sick, the phone goes unanswered during that time.
- You're growing and notice calls now cost more time than actual productive work, but hiring a full-time person just for the phone doesn't pencil out.
What you receive
An agent that actually answers
A voice agent takes incoming calls, clarifies what the caller needs in natural language and qualifies the call, instead of just playing a recorded message or starting a hold queue. It also understands casual phrasing and follow-up questions, not just fixed menu options.
Booking appointments during the call
The agent books appointments directly into your calendar, including follow-up questions about availability, duration and the preferred staff member. The caller gets the confirmation while still on the phone, with no callback and no waiting for an email.
Clear handoff to people
For complex, unclear or sensitive matters, the agent hands off to a team member with a short summary of the call so far, instead of a cold transfer. If nobody is immediately available, it offers a callback instead of leaving the caller on hold.
Connected to your company knowledge
The agent answers based on your actual prices, opening hours and workflows, not generic stock answers from the internet. If a price or opening hour changes, it's updated in one place and applies to every call immediately.
Call logs and routing
Every call is logged, summarized and routed to the right person or department, so nothing gets lost in the system. You can look up what a call was about at any time, even if you weren't the one who took it.
Reporting on what's actually happening on the phone
You see how many calls come in, what they're about, and how many the agent resolved on its own. That makes real demand visible instead of relying on gut feeling.
How the engagement runs
Call analysis
We review with you which calls come in today, which ones repeat, and which ones actually need human judgment. This determines what the agent should take over and where the line to human handoff sits.
Build
The agent is trained on your company knowledge and connected to your phone system, calendar and, where needed, your CRM. We agree together which situations get routed automatically to a team member.
Testing
We test the agent against real call scenarios and typical edge cases before it goes live. Anything that stands out gets refined before a real caller ever notices it.
Go-live
The agent goes live within 1–2 weeks and takes incoming calls in real operation. In the first weeks we monitor the calls closely and fine-tune as needed.
Pricing
The build is fixed as a one-time price after a short discovery conversation, depending on call volume, the number of connected systems, and how deeply it's tailored to your workflows. Ongoing operation, meaning telephony costs and continued fine-tuning, is optional and billed separately.
We agree on concrete prices in the free initial consultation. All amounts excl. VAT. The project is often eligible for up to 50% funding via KMU.DIGITAL.
What this costs to keep running is covered under operation & ongoing care, and where your data physically sits under hosting in Austria & the EU.
See all servicesFrequently asked questions about the phone agent
Yes, the agent introduces itself as what it is. We favor transparency over deception, which is also the right approach under the EU AI Act, and most callers don't mind as long as their request gets resolved.
The agent recognizes such situations from tone and content and hands off to a team member immediately, instead of trying to finish the call itself. Escalation is built in deliberately, not treated as an exception.
No, the voice can be tailored to your brand, and the answers are based on your actual workflows, not off-the-shelf scripts. It's still audible that you're talking to an agent, which is intentional.
Yes, we clarify that in the initial consultation based on your existing phone system and how many locations or numbers are involved. Each location can have its own opening hours and contacts configured.
It says so openly instead of guessing, and offers to either arrange a callback or hand off directly. Made-up answers are deliberately ruled out, especially for pricing or contract questions.
The price mainly depends on call volume, how many systems get connected, such as your phone system, calendar or CRM, and how much customization to your workflows is needed. The build is fixed as a one-time price after a short discovery conversation, and ongoing operation is optional and billed separately. We settle on the exact figure in the free initial consultation, and the project is often eligible for up to 50% funding via KMU.DIGITAL.
Usually within 1 to 2 weeks of project start, depending on how well your prices and workflows are already documented. If that foundation isn't there yet, the build takes correspondingly longer.
The agent reliably understands Austrian German, including common colloquial speech; strong dialect can occasionally lead to follow-up questions. Additional languages such as English can be added, which we clarify in the initial consultation.
