Firmenwissen
Digitizing your company knowledge doesn't mean filling a wiki and hoping someone reads it. At Neuklick, Firmenwissen is an agent in its own right: the knowledge your business has built up, from SOPs and templates to prices and the know-how a colleague has carried in her head for 15 years, becomes something people can actually ask. A new employee asks how a process works instead of interrupting a colleague, a field technician gets the current price list on the road without calling in. Other agents, such as the phone agent, can later build on the same foundation, that's a side benefit, not the reason to start here.
Who this is for
- A new employee needs onboarding, but there's no document for it, only colleagues she can ask.
- The person who has known every edge case for 15 years is heading toward retirement, and nobody has written down what she knows.
- The same two or three people keep getting interrupted with questions over chat, phone or across the desk, while their actual work waits.
- Price lists, templates and checklists exist in five different versions across different drives, and nobody is sure anymore which one is current.
- Your business is growing, and new hires can no longer just be trained informally the way they used to be.
- You're planning a phone, chat or email agent later, and you want it to answer from real operational knowledge instead of guessing.
What you receive
A Firmenwissen agent you can actually ask
Your team asks questions in plain language, such as how the complaint process works or what a service costs for existing customers, and gets an answer drawn from your own documents, not the general internet knowledge of a language model. The agent is reachable by chat, wherever your team already works.
Discovery and structuring
We review with you which SOPs, templates, price lists and checklists exist, which are outdated and which are missing. The material is brought into one consistent, searchable format before the agent builds on it, instead of importing everything unchecked.
Knowledge that only exists in someone's head gets written down
We interview the people who have carried workflows and exceptions in their heads for years, and write down how they actually work. This usually covers exactly the edge cases that are documented nowhere, yet come up constantly in daily work.
Integration with existing systems
The agent is connected to tools you already use, such as Notion, SharePoint, Slack or Microsoft Teams, instead of introducing yet another tool nobody ends up opening. That way your team asks where it already works.
A foundation for further agents
Once your company knowledge is structured, a phone, chat or email agent can later access it directly, with no further rework needed. That's an added benefit, not a reason to start with Firmenwissen specifically if your real problem sits somewhere else today.
Full ownership of the result
The finished knowledge base belongs to you. You can export it, maintain it yourself, or hand it to another provider later, without being locked into us.
How the engagement runs
Discovery
We capture with you which documents, templates and workflows exist in your business, and where knowledge only exists verbally. This usually reveals quickly which two or three people get interrupted most often in daily work.
Structuring
The collected material is turned into one consistent, searchable format and placed where your team already works. Gaps and contradictions between different versions become visible in the process and get resolved with you.
Review and test questions
You review the result, and we ask the agent typical everyday questions to check whether the answers hold up. Wherever something is missing or no longer accurate, we adjust it.
Handover
Your team gets access to the Firmenwissen agent and a short introduction on how to ask it questions. This usually happens within about 1 week.
Pricing
The build is a one-time effort: you pay for discovery, structuring and integration, not for a subscription. The scope depends on how many documents already exist, how much knowledge only exists verbally and still needs to be captured, and how many systems get connected. The fixed price is set after a short discovery conversation. Ongoing operation for maintaining and extending the knowledge base is optional and agreed separately.
We agree on concrete prices in the free initial consultation. All amounts excl. VAT. The project is often eligible for up to 50% funding via KMU.DIGITAL.
What this costs to keep running is covered under operation & ongoing care, and where your data physically sits under hosting in Austria & the EU.
See all servicesFrequently asked questions about the Firmenwissen agent
A system your team can ask by chat, like an internal colleague who knows every SOP, price and workflow. It draws exclusively on your own documents and the knowledge of your employees, not on general internet knowledge.
A wiki requires you to search it yourself and tag things correctly, or you find nothing. The Firmenwissen agent answers questions directly in plain language and points to the original source when needed; that's the difference between looking things up and asking.
No. Firmenwissen is a standalone agent with its own value, not a mandatory prerequisite for everything else. Other agents benefit from it once it exists, but you can just as well start with a phone or chat agent.
No. We review the current state together with you and put it in order as part of the build, that's part of the service, not a precondition for it.
The price mainly depends on how many documents and systems need to be included, and how much knowledge only exists verbally and still needs to be captured. It's a one-time build at a fixed price, with optional ongoing operation for maintenance and extension. We settle on the exact figure in the free initial consultation, and the project is often eligible for up to 50% funding via KMU.DIGITAL.
We interview that person and write down how they work, before it leaves the business with them. That's often the most valuable part of the build, especially with long-tenured employees.
The agent runs on European servers, GDPR-compliant. We agree access to sensitive customer and HR data with you upfront, and you decide what goes into the knowledge base and who can access it.
It says so openly and points to a person, instead of making an answer up. That's deliberate: a wrong answer would be worse than no answer.
